Today, businesses seem to be moving faster towards cloud-based services, like email, servers, and software packages. But when it comes to business phone systems there still seems to be hold-outs. If you’re one of these businesses and havent considered a Hosted PBX but decided to continue on with the use of your older premise-based PBX hardware, read on to find out why this isn’t a great idea or a make good business sense.
There are many countless advantages of moving your business to a cloud-based phone or hosted PBX versus the on-premises hardware. Meanwhile, there are very few benefits to continuing to pay maintenance fees for your old system.
First, premise based systems frequently need the attention of trained, sometimes very expensive technicians, this usually equates to an higher ‘dollar’ per average call.
Call rates with most VoIP carriers are almost universally lower than those offered by traditional phone system providers. WAVE.BAND, as an example, typically finds savings over 30% or better over traditional phone service.
In addition to the immediate long distance and international call savings, since you’re not paying for the upkeep of any hardware (with a Hosted PBX, you’re essentially firing your PBX technician), you won’t have to pay fees for maintenance or configuration. Choose a provider with a reputation for great customer service, and you’ll have access to maintenance, configuration changes and advice whenever you need adn the best part it is at no extra cost.
How’s this possible, because your cloud based phone system is configurable and accessible from anywhere and almost any device. All you’ll need is an internet connection; and to make things even sweeter, if you’re not interested in making those changes, providers like WAVE.BAND, who offer free 24/7 customer service will execute any moves, adds or changes, you can simply make a call to customer support. With cloud phone systems – simplicity, flexibility and cost savings are inherent to all reputable hosted PBX services and solutions providers.
Analog, also known as a circuit-based technology or phone services over copper isn’t dead, but it’s frequently not the most effective option and yes, it is slowly moving towards packet based technology or IP transport. So start looking at options soon, if you havent already.
VoIP providers are beginning to transition into UCaaS (Unified Communications as a Service) solutions as well. It’s not uncommon for platforms to now provide business instant messaging, video conferencing and secure file sharing services in addition to the cloud-based phone system.
These additional, powerful avenues for collaboration and communication between staff can only benefit your business, reducing the unnecessary communication friction often felt by large, multi-site corporations and those incorporating flexible or remote working policies.
UCaas aside, there are other features specific to business phone systems that only become available when you switch to a Hosted PBX. These include call recording, iOS and Android mobile apps and Desktop and iPad apps, also known as – softphones that allow you to take and make business calls professionally from anywhere. That means the same business phone numbers as caller ID and the same features as call forwarding, click-to-dial and conference call features are possible too – Hosted PBX is so feature-rich that the few listed above are a shortlist of such features exclusive to hosted PBX services.
Cloud-based phone systems empower workers, whether they are in office, hybrid or remote workers to work from anywhere with more powerful features.
Did you know that software-based phone systems can integrate with SaaS platforms like your existing sales CRM, or even full software suites like Microsoft 365 and the Microsoft’s Teams platform offering integration with all Microsoft products including Outlook, Exchange, and Office apps, plus a phone system, business instant messaging and video conferencing?
What we’ve discussed here represents just a small sample of what’s possible when you take your business digital and embrace cloud-based telephony, but even this small sample makes a strong case for adopting a cloud phone system.
WAVE.BAND offers all the features praised in this article, including VoIP phones, apps, business instant messaging and secure file sharing UCaaS features, call recording and more. If you’d like to try out these features for free, you can call us for a free VoIP trial or, if you’re ready to get started, there’s minimal risk with our flexible terms.
WAVE.BAND, LLC is a full-service commercial unified communications, telecommunications and IT services and support provider. We specialize in building customized communications solutions that strive for zero down-time, peak network performance, and optimized business productivity.
Recognized as one of the fastest growing communications providers in the southwest, we provide high-speed internet and VoIP solutions to the San Diego, Los Angeles, San Francisco, Las Vegas, and Phoenix service areas. Our notable clients include Fox Studios, Santa Anita Racetrack, Raytheon, LPL Financial, Cutwater Spirits, Ballast Point, several major financial institutions, billion-dollar real estate companies, and many other Southern California companies.