IVR stands for Interactive Voice Response it enables your caller to use touch-tone phone or voice telephone input to interact with a database and obtain information on demand using a phone-based, self-service application. Our versatile IVR platform is built to provide your organization with access to cloud-based applications that can integrate with any PBX and database to offer real-time interaction for simple or complex customer service inquiries.
The IVR solution uses SIP trunks to connect from the cloud to any PBX/PSTN connection that supports SIP trunking.
There are three (3) ways to deploy an IVR application.
As a standalone system connected to the PSTN using a dedicated DID or toll-free number without any PBX at all (i.e. surveys, appointment reminders, etc.)
Connected to Asterisk or BroadSoft directly from the platform
Connected to any third-party PBX that supports SIP trunking
Currently Mitel, Avaya, ShoreTel, Toshiba, Genband, and FreeSWITCH are supported.
The IVR platform can integrate into any database platform that supports web services style API (Application Programming Interface). These include:
Direct Data Streams
Customer Service Automation
Telephone and Web Surveys
Payment and Merchant Processing
Credit Card Balance Inquiry
Collections and Notifications
Remote Workforce Management
After hours call processing for 24 X 7 sales force
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