Elevate your customer Experience
WAVE.BAND's Call Center Solutions allow you to: Automate - allow your customers to solve their own problems and obtain the information | Prioitize - IVRs allow you to prioritize calls based on the caller’s value | Route - IVRs will route your callers to the most appropriate department or the agent that is most qualified to meet their needs. - a simple and effective soluiton that will significantly reduce costs and increase efficiency.
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Call Center Services
With our Customer Interaction Solutions, you have access to a portfolio of applications that enhance your customer service in a cost-efficient way.
Example vertical markets that use Contact Center today are:
Health Care: centralized patient services & private practices
Government & Public Sector: local, state, & federal facilities with centralized service locations
Financial: customer & membership services
Insurance: policy management & customer services
Utilities: billing services & customer services
Retail: centralized ordering & customer service departments
Education: human resources & educator services
Transportation: dispatch & operator services
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Hosted IVR System
From automated phone features to innovative IVR to hosted call centers, we provide a customer experience solution to increase customer satisfaction while improving your bottom line.
Solutions:
Customer Service Automation
Telephone and Web Surveys
Outbound Alerts
Store Locator
Payment and Merchant Processing
Credit Card Balance Inquiry
Direct Response
Inventory Management
Collections and Notifications
Remote Workforce Management
After hours call processing for 24 X 7 sales force
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SD-WAN
WAVE.BAND’s SD-WAN solution is for any organization that needs high quality voice.
What does our SD-WAN solution do?:
It optimizes voice traffic and reduces degradation of voice quality through the creation and transmission of duplicate packets over a specialized route that is intended to reduce packet loss.
It works to optimize your voice and data traffic within your organization and across the multiple networks you use. It also monitors the usage of your bandwidth across both your voice and data traffic and allocates bandwidth as necessary (based on policy & priority you can set) in order to ensure that you are getting the best quality and not wasting bandwidth.
Business Voice
WAVE.BAND's cloud-based, hosted voice services deliver robust features, scalability and reliability to meet the growing challenges of today’s business.Business Internet
WAVE.BAND's private line fiber Internet network with QoS and 24/7/365 network monitoring is the perfect marriage with our cloud voice services.
Get to know us!
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- Joe and his team at WaveBand are incredible!! I wish I could give them more than 5 stars! I had reached my end with dealing with the lousy service that At&T provided and needed internet service right away. I contacted Joe and he sent someone out right away, and was back the next day to install. His team was quick, efficient, and clean! I would recommend this company over ANY company for internet service!~
